Restricted support in shared mailbox or multi-account scenarios

The following restrictions apply for interactive archiving in scenarios with shared mailboxes or where one user has access to multiple accounts:

• Multiple mailbox accounts can be added to one Outlook profile. In this case only the default account is supported. Non-default accounts are not supported at all.

• One mailbox account can have access to multiple (shared) mailboxes based on permissions that were granted:

  • The ImageMaster Outlook Add-In supports all actions for the original mailbox owner. Even if full access is granted to another user, for this other user only restricted actions are supported as stated below.

  • The ImageMaster Outlook Add-In only supports retrieval-related actions for other users, i.e. open, forward and reply. No other functionality is supported such as interactive archiving, setting a retention plan, full-text search, or caching the archived e-mails of a shared mailbox.

  • Shared mailboxes are not supported at all by the MailApp (see No support of shared mailboxes by ImageMaster MailApp).